RTO Student Written Agreement
Keeping You Informed - Student Handbook
Please read and review the student handbook information prior to undertaking your training with Allens Training Pty Ltd RTO 90909 or an approved Allens Training Pty Ltd Partner.
The information contained in this document has been developed to assist students who are considering undertaking a course with Allens Training Pty Ltd RTO90909 to understand their rights and responsibilities.
The student handbook will help you to make informed decisions and advise how to seek assistance when needed. In particular, page 15 of the Student Handbook outlines the Allens Training Pty Ltd Refund and Cancellation Policy, and Complaints and Appeals Policy.
Refund Policy and Cancellation – Notification of deferral, cancellation or withdrawal from a course must be made in writing. Conditions apply to the following – refer to the student handbook for complete information and conditions:
Cancellations more than 10 days prior to the start of a course - full refund.
Cancellations less than 10 days prior to the start of a course - 75% refund of fees paid to cover processing costs.
Cancellations after a training program has commenced – no refund.
Transfer to another short course (one day) is possible where other dates are available at no charge.
Cases may be put forward where extenuating or significant personal circumstances led to the withdrawal. In these cases, a full credit toward the tuition fee in another scheduled program in-lieu of a refund may be offered.
If Allens Training Pty Ltd cancels a course, then a refund will be made available to whoever paid that course fee. If for any reason Allens Training Pty Ltd RTO 90909 is unable to fulfil its service agreement with a student, Allens Training Pty Ltd RTO 90909 will refund the proportion of fees relevant to the services not delivered or make alternative arrangements
Allens Training Pty Ltd (RTO Number 90909) - Ph: 1300 559 064 - V1 23 April 2018 -
“Training is delivered in partnership with Allens Training Pty Ltd RTO 90909”